Amenities & Services
Resort PoliciesSpecial requests are subject to availability upon check-in and may incur additional charges. Kona Billfisher will try our best to accommodate special requests, but we cannot guarantee them. Extra-person charges may apply and vary depending on the hotel policy. The full stay amount is charged to the provided credit card at the time of booking.
- Minimum Check-In Age: 21
- Check-In Policy: A government issued photo identification and valid credit card or cash deposit are required at the time of check-in for incidentals.
- Smoking Policy: Smoking allowed in designated areas only. Each smoking infraction in a non-designated area will result in a $200 charge per occurrence.
- Pet Policy: Service Animals Only
- Parking Policy: Free Onsite Parking
- Check-In Time: 3:00 p.m.
- Check-Out Time: 10:00 a.m.
- After Hours Check-In: The front desk is open from 8 a.m. to 12:00 p.m. and 1:30 p.m. to 5:00 p.m. Should be arriving after hours, please contact the resort during regular hours for instructions and to make arrangements to check-in.
Cancellation Fee Waiver Policy
Important: Benefits are provided by Vacation Weeks, LLC D/B/A VacationCondos.com. Details regarding cancellation penalties, terms and conditions are outlined here.
Change or Cancel for Any Reason
The Vacation Waiver helps plan against life’s unexpected occurrences. You are allowed to change or cancel your trip for any reason one (1) time prior to 12:00PM property time* on the scheduled start day* of your trip without being charged any change or cancellation fees. If canceling, any monies paid will be returned to the customer who booked the travel. Note: The waiver is valid once you have paid the appropriate waiver cost and your booking is confirmed.
*Scheduled Start Day is defined as the scheduled check-in time of your hotel at the time of booking. Other terms and conditions apply. Please see Terms and Conditions below.
*Property Time is defined as the local time at the property in which the reservation is located.
When you purchase a Vacation Waiver you will be asked to print your voucher. Please keep your voucher handy as a reference. You do not need to redeem your voucher at any time to utilize the waiver. You will also receive your waiver information in your itinerary email. The Vacation Waiver is valid for redemption only by the person(s) named on the voucher. The waiver is not transferable, has no cash value, and may be redeemed only once. Once the voucher has been utilized it cannot be reused. The Vacation Waiver must be purchased at the time of booking; waivers cannot be purchased after booking.
You must email customer service at email@example.com prior to 12:00PM property time on the scheduled start day to cancel or change your vacation package.
Terms & Conditions
The Vacation Waiver is not insurance. The Vacation Waiver is valid for redemption only by the person(s) named on the voucher. It is not transferable, non-refundable, has no cash value, and may be redeemed only once. The Vacation Waiver must be purchased at the time of booking; waivers cannot be purchased after booking. The redemption excludes the price of the Vacation Waiver. If you change or cancel your trip for ANY REASON prior to the scheduled start date of your trip prior to 12:00 property time, all cancellation fees imposed by the Booking Agent will be waived. These fees may vary by property and season and are subject to change. The cost of the cancellation fee waiver is subject to change at the discretion of VacationCondos.com; the current cost of the waiver is $39.99 USD.